Boutique Jacob Inc. and its affiliates (collectively "JACOB", "we" or "our") are committed to preserving and safeguarding your right to privacy. As part of this commitment, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us at any of our retail store locations (the "Stores") or through our website located at www.jacob.ca (the "Site").
COLLECTION AND USE OF PERSONAL INFORMATION
We may collect personal information that you provide us when you:
- Purchase or order merchandise at one of our Stores or through our Site;
- Purchase a gift card at one of our Stores or through our Site;
- Return or exchange products at one of our Stores;
- Visit our Site or register as a member on our Site to receive our newsletter or otherwise register with our Site or participate in another feature of our Site;
- Request certain information about our products;
- Contact one of our customer service representatives;
- Enter into a contest or sweepstakes or respond to one of our surveys;
- Provide us with comments or suggestions on our Site;
- Claim a tax exemption;
- Submit an application for employment.
SHOPPING AT JACOB
When you purchase products at one of our Stores, you can do so anonymously by paying with cash. If you use a credit or debit card for any of your in-Store purchases, we will collect your credit or debit card information to process your purchase. If you purchase products on our Site, we will collect your credit information and address for processing and shipping. When you return previously purchased merchandise and request a refund or exchange, you may be asked to give your name, address and phone number. We collect this information for fraud prevention and loss prevention purposes. In all cases, we will not divulge nor communicate any of such information to any other third party without your express consent.
Should you request a sales tax exemption by virtue of the laws in force in the province you are shopping in, we will be under the obligation of gathering all the information required by law in order to verify your eligibility. If we do so, we will not divulge nor communicate any such information to any other third party without your express consent, except as otherwise required to process your exemption.
You do not have to register to browse our Site, though you will need to identify yourself to effect a purchase through our Site. You may register as a member to, for example, receive our newsletter and special promotions by e-mail. If you register as a member, you will be asked for your name and your e-mail address so that we may process your registration. You may also be asked to voluntarily provide your day and month of birth so that we may provide you with special promotions on your birthday. If you do so, we will not divulge nor communicate any such information to any other third party without your express consent.
When you call one of our customer service representatives, you may be asked for information that identifies you along with additional personal information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future but, even so, we will not divulge nor communicate any of such information to any other third party without your express consent.
CONTESTS, SWEEPSTAKES OR SURVEYS
When you participate in a survey or enter a contest or sweepstake at a Store or on our Site, we may collect information such as your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, or completing a survey, we may ask your permission to send you future marketing information from JACOB.
If you are seeking employment with JACOB, we ask that you complete an application on our Site. You will be requested to provide your resume, your contact information and optional questions relevant to your application. We will use such information solely for the purposes of processing your application and we will not divulge nor communicate any of such information to any other third party otherwise than as may be required to assess or evaluate your application.
We collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.
Our Site uses a technology called "cookies". A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Site where you are prompted to log in or that are customizable or that must display the content of your cart require that you accept cookies. If you have registered with our Site, these cookies (1) may let us know who you are, (2) are necessary to access your account’s or your cart’s information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Site in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Site, you will limit the functionality we can provide when you visit our Site.
YOUR COMMENTS AND SUGGESTIONS
We use your feedback, comments or suggestions solely to monitor and/or improve the use and features of our Stores, our Site and our product and service offerings.
DISCLOSURE OF PERSONAL INFORMATION
JACOB will not disclose, trade, rent, sell or otherwise transfer your personal information, without your prior consent, except as otherwise set out in this Privacy and Security Statement.
COMPANIES THAT WORK WITH OR ON BEHALF OF JACOB
Some of our operations may be managed by unaffiliated companies. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services. If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (Canada Post, or other delivery companies we or you select). Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery.
SALE OF BUSINESS
JACOB reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.
THIRD PARTY LINKS
JACOB may provide links to third party websites as a convenience to the user. The inclusion of any link does not imply JACOB’s endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.
SECURITY OF PERSONAL INFORMATION
We will maintain the confidentiality of all personal information collected in our Stores and our Site and will only disclose such information to employees and authorized service providers who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
When you place orders on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing your personal information.
HOW TO CONTACT US
We want to assure you that JACOB is dedicated to protecting your privacy. Please feel free to contact us at any time if you:
- Have any questions or comments about this Privacy and Security Statement;
- Would like to terminate your registration with our Site;
- Wish to access and/or correct your personal information;
- Wish to provide or withdraw your consent for JACOB to provide you with information about our product offerings.
You can contact us by completing the form contained in the Contact Us section of our website.
Copyright © 2007, 2011 Boutique Jacob inc. All rights reserved.
Last updated: July 12, 2011.