For hygienic reasons, we are unable to refund or exchange undergarments and certain items of intimate apparel.

RETURN WITH THE ORIGINAL RECEIPT
You may receive a refund or an exchange for unworn and unwashed merchandise within 30 days of your purchase for regular priced merchandise and 14 days for sale items.

Items with a price point ending in $0.97 are considered final sale.

Refunds will be issued using the same method of payment as the original purchase. Items purchased with a JACOB gift card can either be exchanged or refunded on a gift card.

All purchases made at JACOB Outlet locations are FINAL SALE

RETURN WITHOUT THE ORIGINAL RECEIPT
Unworn and unwashed merchandise may be returned for an exchange or a refund on a gift card at the current selling price.

RETURN WITH THE ORIGINAL GIFT RECEIPT
Unworn and unwashed merchandise may be returned for an exchange or a refund on a gift card at the price the item was paid for within 30 days of purchase.

JACOB LINGERIE
JACOB Lingerie items must be returned at a JACOB Lingerie store or at any JACOB store that carries the Lingerie line.

PRICE ADJUSTMENT
Upon presentation of the original receipt, JACOB will offer a one-time price adjustment for items purchased at regular or sale price within 14 days of purchase.

The price adjustment policy is not applicable in JACOB Outlet stores.

GIFT CARDS
JACOB gift cards are redeemable for merchandise only. They are non-refundable and have no cash value. Boutique Jacob Inc. shall not be responsible for the loss, theft, damage or unauthorized use of these gift cards.

CREDIT NOTES
JACOB credit notes are redeemable for merchandise only. They are non-refundable and have no cash value. Boutique Jacob Inc. shall not be responsible for the loss, theft, damage or unauthorized use of these credit notes.

GIFT CERTIFICATES
JACOB gift certificates are redeemable for merchandise only. They are non-refundable and have no cash value. Boutique Jacob Inc. shall not be responsible for the loss, theft, damage or unauthorized use of these gift certificates.

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